Client Service Platform for 3PLs

Why It’s Time to Rethink Client Service in Logistics

Logistics tech has come a long way — except when it comes to client service. Most teams are still buried in inboxes, juggling spreadsheets, and working around tools never built for them.

But expectations have changed.

Shippers now expect faster answers, proactive updates, and clear accountability. And as your team juggles more complexity, client communication has quietly become one of the biggest threats to retention, reputation, and growth.

Here’s where most 3PLs feel the breakdown — even if they’ve learned to live with it.

Fragmented Communication Erodes Client Trust

Client emails go straight to individual reps — creating silos and gaps in coverage.
Shared inboxes like service@ lack structure, ownership, and behind-the-scenes collaboration.
There’s no way to track response times, follow-ups, or open issues across the team.
Managers only hear about problems when clients escalate — not before.
As your business grows, the client experience becomes inconsistent and harder to manage.

The Wrong Tools Hold Your Teams Back and Cost You

Most support tools are built for IT — not brokers, forwarders, or fulfillment teams.
Clients expect proactive, real-time updates — not just replies to inbound questions.
Support tools assume one-to-one conversations, but 3PLs need complex, multi-party threads.
WMS/TMS data isn’t embedded — so reps switch tabs, copy-paste details, and make avoidable errors.
Implementation takes months and rarely aligns with how your team actually works.

At-Risk Clients Stay Invisible Until It’s Too Late

There’s no single view that connects client conversations, operational data, and SLAs.
Account managers can’t track sentiment, spot risk, or surface relationship trends over time.
Repeated issues and missed expectations go unnoticed — until the client is at risk.
Teams rely on gut feel to manage relationships — not data they can act on.
Without clear signals, it’s hard to know who’s happy, who’s frustrated, or where to focus.

That’s why we’re building the first client service platform made for 3PLs — giving your team the structure, visibility, and insight to deliver consistent, proactive service with less effort.

If this resonates with you, we’d love to connect.

What We’re Building — With 3PL Leaders Like You

We’re working with a small group of fulfillment providers, forwarders, and freight brokers to design a purpose-built platform for logistics client service. Together, we’re rethinking what great service looks like — and making it easy to deliver.

A Unified Inbox Built for Logistics Teams

All client messages in one place — visible, trackable, and organized.
Assign owners, set priorities, and ensure every issue is followed up.
Use internal notes and @mentions to collaborate behind the scenes.
Get full message history and shipment context in every thread.

Workflows That Match How 3PLs Work

Live WMS/TMS data embedded in every conversation.
Send proactive updates — not just respond to inbound tickets.
Support complex threads across clients, carriers, and partners.
Fast to implement — no heavy configuration or long timelines.

Real-Time Client Health, At a Glance

See open issues, overdue replies, and SLA risks in one dashboard.
Flag at-risk accounts before clients escalate.
Track patterns across accounts, issues, and team performance.
Stay ahead of churn with clear, actionable insights.

This is being shaped by real feedback from 3PL operators — giving their teams an edge and putting client service where it belongs: at the center of competitive growth.

Interested in joining us? Let’s talk.

Become a Design Partner

Join a small group of early adopters to help us shape ExactTempo and get first access to the platform.

Why Join Us?

Early Access to Innovation: Be first to use new tools that improve communication, visibility, and response times.
AI That Fits Your Workflow: No generic bots — we’re embedding AI where it actually helps logistics teams.
Direct Influence on the Roadmap: We build what our partners need — not what we assume they want.
A Chance to Lead, Not Follow: Turn client service into a competitive edge while others treat it like a cost center.
Founders Who Listen: You’ll work directly with our founding team — fast feedback, no fluff.

‍Who We’re Looking For

We want to collaborate with operators who:

Run a 3PL, forwarder, or fulfillment service in the U.S.
Are eager to modernize without ripping out their whole tech stack.
See client service as a growth lever, not just a support function.
Are open to testing, feedback, and shaping the product together.

If any of this sounds familiar, let’s talk. We’d love to hear about your challenges — and explore if there’s a fit to partner.

Make Client Service Your 3PL’s Competitive Advantage

Most 3PLs are stuck managing client relationships through siloed emails, phone calls, and software never built for logistics. We’re changing that — with the first client service platform designed for how logistics teams actually work.

We’re building now — in collaboration with a small group of forward-thinking 3PLs. Join us as a design partner today.